Our medical call center services ensure your office never misses a call, enabling your staff to focus on what matters most: delivering effective patient treatment and outcomes. Currently serving over 3 million patients across the country, we help organizations, large and small, by:

• Answering every call according to your standards and protocols
• Offering friendly, professional & highly trained agents
  • 100% of our agents have nearly a decade or more of medical experience working at the bedside, and over half of our staff is bilingual
• Operating under complete HIPAA compliance with the addition of data privacy protections
• Providing comprehensive reporting and dedicated client managers regardless of company size
• Guaranteeing secure messaging as well as an on-call portal
• Recording and monitored all calls for quality

Daily Overflow

Access Point works around the clock, supporting your office staff and handling peaks of incoming calls during regular hours when support is often needed most.

After-Hours

Patient needs don’t stop when the office is closed. Our after-hours monitoring services ensures all patient calls are handled appropriately – and according to your practice’s protocol – from the moment you leave your office until your staff returns the next day.

Weekends & Holidays

With 24-hour answering services, 365 days a year, you and your staff can take the necessary time off to help preserve the optimal work-life balance needed for improved outcomes.

• Health Systems/Hospitals
• Physicians and physician groups
• Registered Nurses/Nurse Practitioners
• Hospice and Home Health
• Community Health Centers
• Municipalities and Health Services